Measure Twice, Deliver Once

So with Sears you can go online, order an appliance, and request delivery without talking to a human being – and the night before delivery, a robot calls you.  It wants you to press “one” if there will be somebody 18 years old or older who is authorized to accept delivery;  it wants you to press “one” if the two-hour time slot it offers is OK. Also – the robot emphatically tells you to MEASURE the place in your home where the delivered appliance or furniture is to be put, and MEASURE all doorways, stairwells and corners the item will have to go through, and if you find out it won’t fit, CALL A CERTAIN NUMBER TO CANCEL THE DELIVERY.  It sounds like a number of hardworking Sears delivery people have found themselves with uninstallable appliances or stuck furniture….

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